Order toll free
1-800-494-1340 during business hours (central time):
Monday through Friday: 9 AM CST to 4 PM CST.
Please have your order and credit card ready. If lines are busy,
please leave a message with your telephone number. We will call back to
take your order. Countries outside of the USA can order by calling (001)
800-494-1340.
***There will be no customer service available on all major US
holidays. Please leave a message and we will call you back the following
business day.
Online
Click on "put in cart". After you have added your first item to your
shopping cart, you will have the opportunity to add more items to your cart
by clicking on "CONTINUE SHOPPING". When you're done shopping select
shipping, click on "GO TO PAYMENTS" button at the bottom of the shopping
cart screen, and complete the ordering information. You will have the
option of registering or checking out anonymously.
Please check your shipping information carefully. We are not responsible
for lost packages due to an address error on your end. If the package is
returned to Visu Medical, Inc., you will be asked to pay the shipping cost
again. If it is an error on our part, we will ship the package out at no
cost.
Credit Card details are collected using a SSL secured server using 128
bit encryption so your privacy is protected. If you accidentally type your
credit card information incorrectly you will be instructed to re-enter your
credit card information again. Please allow at least 2 minutes to re-submit
the corrected credit card information.
Fax Order
You can print your shopping cart screen and then fax your order to
1-800-494-1340. Be sure to include your
credit card information with the order. Please make sure to include
your shipping charges as well.
Mail Order
You can also print out your shopping cart screen and mail your payment
to:
VisuMedical.com
PO Box 4572
Lawrence, KS 66046
Be sure to include your shipping address, e-mail and telephone number.
This is so we can contact you if we have any questions regarding your order.
Payment Methods
Prices are in US Dollars.
Credit Card
We accept Visa and MasterCard, American Express, and Discover cards
worldwide. If placing a mail order, please send your credit card information
including expiration date and billing address (where the bank that issues
your card sends your statements) along with your order and shipping address.
If your credit card is declined, please double check your that the address
you have entered matches the address where you receive your credit card
bill. If your address matches correctly and you are still unable to order,
please contact your bank and let them know of the situation.
PayPal
You can pay with your PayPal account at the time of purchase. If
you do not wish to pay with PayPal, you can open an account for free at
http://www.paypal.com
Google Checkout
You can pay with your Google Checkout account. A Google Checkout
Account is similar to a PayPal account. It allows you to pay with your
Google ID at thousands of stores across the web. If you don't have a
Google Checkout account you can open one for free at
http://checkout.google.com
Check
US residents or companies can send a check payable to VisuMedical.com.
Companies and individuals outside of the US can send a check issued from a
US bank in US dollars. Company checks from established US businesses and
organizations are processed within 3 business days or sooner. Personal and
small business checks will require 2 weeks to clear before orders will be
processed. An additional charge of $30 will be assessed for checks that do
not clear.
Money Order
Money Orders are accepted in US funds drawn on a US bank made payable to
VisuMedical.com. Postal Money Orders (available at your local post office)
will only be accepted from USA, Canada, and Japan customers payable in US
Dollars.
Purchase Order
We do accept purchase orders from universities, government
organizations and large business entities! To complete a purchase order
simply fax your purchase order request to 800-494-1340. Please be sure
to include an email address for quick correspondence with your P.O. Please Go Here for further information.
Kansas Residents
Online Orders: Prices include local sales tax for Kansas
residence and businesses.
Mail Orders: Please add tax to your order. Our shopping
cart will calculate this for you.
Telephone Orders: We will assess local sales tax on all telephone
orders.
Shipping
USA (Domestic)
Although we sometimes ship USPS or FedEx, most orders are shipped via
UPS. Please include a street address since UPS does not deliver to Post
Office Boxes.
Postage is calculated by the shopping cart.
If you are in need of an Overnight or 2nd Day Air Order, please contact
us to make sure the specific product is available for delivery within your
time frame.
Return Policy
If you're not completely satisfied with your purchase you have the
following options:
return it within 15 days of receipt, in saleable condition, and your
money will be refunded except for shipping and handling charges.
return it within 30 days of receipt, in saleable condition, we will
exchange it for an item of equal or less value (some restrictions
apply). You will be refunded the difference.
A damaged product must be reported well with in 15 days of receipt. You
are responsible for shipping the returned items in all cases except for
damaged products, where we'll reimburse you for shipping.
Sorry, we do not accept returns on opened videos and a few
selected titles. As with industry standard, we do not accept returns for
most software titles.
Please contact us immediately if you have a damaged product or need to
make a return.
Still have questions?
E-mail customer service here. or call toll free
800-494-1340. If there is a question about your order, we can only contact
you if you leave correct contact information.
View Cart |
